OARS is a powerful communication framework that is part of Motivational Interviewing. Designed to build our conversational skills the framework is useful to build rapport and guide people towards their own solutions. You can become a better listener and a communicator by adopting OARS.
OARS helps you shift from directing or advising to collaborating. It fosters a non-judgmental space where people feel heard, understood, and empowered. This reduces resistance and makes genuine exploration of change possible. It's essential for leaders, coaches, therapists, managers, parents – anyone who wants to support others effectively.
What: Questions that invite detailed responses, not just "yes" or "no." Think "What," "How," "Tell me more..."
Why: Encourages the person to explore their own thoughts and feelings.
What: Recognising and acknowledging the person's strengths, efforts, or positive qualities.
Why: Builds rapport, increases confidence, and counteracts discouragement. (e.g., "That took a lot of courage," "You've really thought this through.")
What: Listening carefully and reflecting back what you hear (both content and underlying feeling) in your own words. It's a statement, not a question. you can also reflect non-verbal queues.
Why: Shows you're truly listening, clarifies understanding, and helps the person hear their own thoughts voiced back. (e.g., "So, you're feeling frustrated because...")
What: Pulling together several things the person has said. Can reinforce key points, link ideas, or transition topics.
Why: Shows you've been tracking the conversation, validates their experience, and can highlight ambivalence or key themes. (e.g., "Okay, so you've mentioned X and Y, and you're starting to think about Z.")
Using OARS helps create conversations that are less about pushing your agenda and more about understanding and empowering the other person.